SuitestDrive - Troubleshooting

If you cannot find the solution to your problem in the troubleshooting section, please contact us.

Restart SuitestDrive

Restart SuitestDrive after applying any fixes to allow changes to take effect.

Older versions of Microsoft Edge

If you encounter issues with running Suitest with Microsoft Edge it may be that your version of Microsoft Edge is outdated. You should enable Windows Updates to ensure that your browser remains at the newest version.

Problems with downloading dependencies

If you encounter issues with downloading dependencies for some of the platforms that SuitestDrive supports, please do the following:

  1. In SuitestDrive open File > Open SuitestDrive Config folder

    Open SuitestDrive Config folder - location
    Open SuitestDrive Config folder - location

  2. In .suitest folder, navigate to resources.

  3. Delete the contents of the resources folder.

  4. Restart SuitestDrive and try to add the device again.

SuitestDrive automatic updates on Mac

Due to the specifics of a security protocol on Mac SuitestDrive cannot update itself when it has been launched from the default Downloads folder. Please move SuitestDrive to any other folder (like your Desktop or Applications folder) to benefit from automatic updates.