SoloCandy - Troubleshooting¶

If you cannot find the solution to your problem in the troubleshooting section, please contact us.

Issues with USB extensions / hubs¶

Issues may occur when the SoloCandy is used in conjunction with USB extensions or hubs. Your mileage may vary when using USB extensions or hubs dependent on their quality and length.

Linux user rights¶

On Linux the user (that is running SuitestDrive) must be a member of the dialout group (can vary based on distribution). Make sure that your SoloCandy is plugged in and then run stat /dev/ttyACM0 in terminal to check what group contains the permissions.

Multiple users¶

On all operating systems if one user is logged in with a running SuitestDrive and another logged in user starts SuitestDrive, conflicts can occur with the SoloCandy service. Please try to avoid having multiple users on one machine running SuitestDrive with the SoloCandy.