Smart plug - Troubleshooting¶

If you cannot find the solution to your problem in the troubleshooting section, please contact us.

My smart plug is not discoverable or stopped working¶

Please make sure about the following:

1. Check that the Power LED on your smart plug is green. Otherwise, your smart plug is switched off.

2. Check that the Wi-Fi LED on the smart plug is not red - it means that there is no internet connection.

3. Check that your smart plug is connected to the same network as is your CandyBox / Raspberry Pi.