Smart plug - Troubleshooting

If you cannot find the solution to your problem in the troubleshooting section, please contact us.

My smart plug is not discoverable or stopped working

Please make sure about the following:

  1. Check that the Power LED on your smart plug is green. Otherwise, your smart plug is switched off.

  2. Check that the Wi-Fi LED on the smart plug is not red - it means that there is no internet connection.

  3. Check that your smart plug is connected to the same network as is your CandyBox / Raspberry Pi.