CandyBox

The CandyBox is a hardware control unit designed and made by Suitest for operating TVs, set-top boxes and other devices through their infrared receiver. A single CandyBox is able to operate up to 40 devices independently and you can have as many CandyBoxes as necessary in your Suitest account. Order the CandyBox through your account.

CandyBox allows you to operate and test on the following devices:

Interested in Android (mobile / TV / Fire TV), Apple TV, PlayStation 4/5, Roku, Samsung Tizen or Xbox (One, Series X/S)?

If you would like to test only on Android (mobile / TV / Fire TV), Apple TV, PlayStation 4/5, Roku, Samsung Tizen or Xbox (One, Series X/S) devices, take a look at SuitestDrive. However, in case of Android, Roku, Samsung Tizen and Xbox (One, Series X/S) devices you can also set up SuitestDrive on CandyBox.

Suitest companion app

The companion mobile app allows you to control and manage your Suitest devices right from the palm of your hand. Download it for iOS and Android, then use your regular Suitest credentials to login.


Suitest CandyBox variants - 8 and 40 control ports.

What's in the box

The CandyBox package contains:

  • The CandyBox
  • Power adapter
  • 8 (+ 1 spare) or 40 infrared blasters

Prerequisites

A couple things that will be needed before installation:

  • Enough RJ-45 network cables or RJ-11 4 wire telephone cables to connect all the blasters.
  • Dynamic Host Configuration Protocol (DHCP) enabled within your local network. If you are unsure if it is enabled, please ask your local network administrator.

CandyBox installation

Make sure to select a location in the room for the CandyBox where it is visible. The CandyBox contains a built-in infrared recorder in order to allow you to record a driver for your device. For that, the CandyBox needs to be in sight.

CandyBox connection scheme

Plug in the network and power cables

The network socket is located at the back side of CandyBox in the bottom-left just below the 8 or 40 infrared control ports. Attach the network cable to the bottom left RJ-45 socket.

Internet cable plugged in into the correct RJ-45 socket.

WARNING: Do not plug in the network cable into any of the numbered control ports. This could damage the box or your network equipment. The network cable must be plugged into the bottom left RJ-45 socket which does not carry a number.

The power socket is located on the right side (when the Suitest logo on CandyBox is facing you). Plug the power cable into the socket.

Attached power cable.

Once the CandyBox is plugged in, you will see the bottom board power up (red and green) then the network socket (green). After about 30 seconds the control ports will start blinking orange, this means the CandyBox is fully booted and ready for use. Now go to your account and open the control units tab.

You should see your CandyBox listed there. The CandyBox status should be online and you should be able to see the list of infrared emitters.

The control units page - CandyBox is online.

The CandyBox is a device that needs to be on and online all the time. There is no need to turn off the CandyBox through the night or during non-business hours. On the contrary, you'll want your devices to be accessible all the time, so just leave it plugged in.

Connecting a device

Once you see the CandyBox as online in your account, you can start connecting your infrared controlled devices.

Attaching the infrared blaster

First, you need to furnish your devices with the infrared blasters. You will need a standard straight CAT-4 RJ-45 network cable or RJ-11 4 wire telephone cable to connect the blaster with the CandyBox.

IR blaster attached to the receiver.

To set up the blaster, do the following:

  1. Locate the position of the infrared receiver on the frame of the device. (Try pressing and holding a button on the device remote and watch out for a blinking light. The receiver is usually located in the place where the light comes from).

  2. Stick the coupler end of the Suitest infrared blaster into convenient position at the back of your device.

  3. Peel off the protective foil from the back of the Suitest infrared blaster and then stick the blaster onto the infrared receiver.

  4. Insert a network or telephone cable into the coupler and plug the other end into the CandyBox. A CandyBox has either 8 or 40 control ports. All control ports are independent.

Network cable plug into a control port at the rear side of CandyBox.

In the CandyBox management area of your account, you will be able to see the status of the unplugged infrared blasters. The infrared blaster which you have just plugged in should have the status READY.

CandyBox port 1 is shown as READY after attaching the blaster.

Add TV or set-top box to Suitest

After you have finished configuring the CandyBox launch the Add device wizard to configure your first device.

On the first screen select Add physical device and then select the platform which you would like to configure. Depending on the platform some additional configuration steps may be required:

Record your own driver

Suitest has a database of infrared codes for thousands of devices. Should you come across a device having a yet unknown set of codes, you can record the driver yourself. The process won't take longer than 3 minutes and Suitest will guide you through it.

Location of infrared receiver on the front side of CandyBox.

Control port status

Suitest monitors the status of every control port of the CandyBox and updates the status on the control units page. Port statuses have the following meaning:

  • READY - A blaster is connected to this port and everything looks right.

  • NO BLASTER - The port is OK but there seems to be no attached blaster. If the blaster is physically connected this message implies that either the cable or blaster itself may be broken. Try replacing the cable first and check if the status changes to READY else replace the blaster.

  • PAIRING - The blaster on this port is currently being used in the Add device wizard.

  • PORT ERROR - The control port is malfunctioning, if the issue persists contact support.

Enabling SuitestDrive

Control Android, Roku and Xbox devices with your CandyBox by enabling SuitestDrive on CandyBox.

USB camera

See what is happening on your device's screen during the test run with a USB camera.

Smart plug

Switch the power of your devices on and off with a smart plug.