Suitest Camera app - Troubleshooting¶

If you cannot find the solution to your problem in the troubleshooting section, please contact our customer support.

Submitting Suitest Camera app logs¶

Please, submit your Suitest Camera app logs after an error occurred to help us with identifying your potential issues.

1. Open the Streaming devices page
2. Inside the context menu of given installation (3 dots on the right side) click on Submit logs item
3. Describe the issue inside the Message field and click on Submit

Streaming is not working¶

Has your stream stopped working? Please try the following steps, one after another, until the issue is resolved.

1. Refresh the streaming page in your browser by pressing F5 button
2. Restart the stream from the stream setup modal window

   

3. On the mobile phone, disconnect and connect again
4. On the mobile phone, re-open the application

Streamed video has green and purple colors¶

This is a common issue with some of the browsers. In order to resolve it, you will need to switch off the hardware acceleration settings in your browser. Please search online how to do it in the browser you are using or use a different one.

I would like to avoid having audio inside my recordings¶

Go into the setting of Suitest Camera app installation on given mobile phone and disable the audio inside the Recording section.