Apple TV - Troubleshooting¶
- Apple TV (tvOS)
This page is not related to Apple TV simulators. For troubleshooting those look here.
If you cannot find the solution to your problem in the troubleshooting section, please contact our customer support.
Send Text does not work on my Apple TV device¶
Using this feature with Apple TV devices requires additional setup on your testing devices.
Screenshots from the testing devices do not work on my Apple TV device¶
Using this feature with Apple TV devices requires additional setup on your testing devices.
Assertion on element visibility does not work with my Apple TV device¶
Using this feature with Apple TV devices requires additional setup on your testing devices.
I cannot open my preinstalled application on my Apple TV simulator¶
Using Bundle ID to define apps to be tested on Apple TV is currently possible only with real devices.
Open app fails with "WebDriverAgent is not installed on the device"¶
Testing with Ottium needs WebDriverAgent on the Apple TV. Install it as described in Setting up additional features.
Open app fails with "You are not allowed to test this type of application"¶
On Apple TV you can test your own apps. System apps and apps installed from the App Store are not allowed by default. Contact sales@suite.st if you need to test them. See Testing outside your own app.
Open app fails with "The app package is not compatible with the selected app communication method"¶
The package in the configuration does not match the selected method. Ottium needs a device build (.ipa) without the instrumentation library. Instrumentation library - Manual insertion needs a package that includes the library. Change the method in the app configuration, or upload a matching package.