Smart plug - Troubleshooting

If you cannot find the solution to your problem in the troubleshooting section, please contact our customer support.

Problems with newest TP-LINK firmware

With a non-opt-in update v4.1 to TP-LINK HS100 and HS110 smart plugs, these devices cannot be controlled by Suitest anymore.

My smart plug is not discoverable or stopped working

Please make sure about the following:

  1. Check that the Power LED on your smart plug is green. Otherwise, your smart plug is switched off.

  2. Check that the Wi-Fi LED on the smart plug is not red - it means that there is no internet connection.

  3. Check that your smart plug is connected to the same network as is your control unit (SuitestDrive / CandyBox / Raspberry Pi).