PlayStation 4 - Troubleshooting¶
- PlayStation 4
If you cannot find the solution to your problem in the troubleshooting section, please contact our customer support.
Restart SuitestDrive
Restart SuitestDrive after applying any fixes to allow changes to take effect.
.NET Framework not installed¶
Note: Valid only when controlling a console via a USB-CEC Adapter.
To be able to add the PlayStation 4 console to Suitest you will need to have .NET Framework 4.7 (or newer) installed on the Windows 10 computer which is running SuitestDrive and controlling the console via the USB - CEC Adapter.
PlayStation SDK not installed¶
To be able to add the PlayStation 4 console to Suitest you will need to have the PlayStation SDK Manager and Target Manager Server installed. If you are unsure how to do so, please consult the Sony developer documentation which will provide you will all the details. Please also make sure that it is installed on the computer running SuitestDrive and controlling the console via the USB - CEC Adapter.
PlayStation 4 is unresponsive to the virtual remote control¶
Note: Valid only when controlling a console via a USB-CEC Adapter.
If you find that the PlayStation stops receiving inputs from the virtual remote control or test editor.
To solve the issue, try the following:
- Verify that the USB - CEC Adapter is correctly connected to the devices.
- Unplug then plug back in the USB - CEC Adapter to Windows 10 computer.
- On the Windows 10 computer, make sure that the USB - CEC adapter is recognized in Device Manager.
- Restart the Windows 10 computer if all above steps fail.
PlayStation SDK Target Manager Server install location¶
It is highly recommended to install the PlayStation SDK Target Manager Server in its default install
location. However, if this is not possible for you or you are using a different drive letter other
than C: then please following the steps below.
No C: drive¶
If you do not use a C: drive, then you will have to create a virtual drive using
subst:
subst C: YOUR_DRIVE:\
For example, lets say you only have a D: drive and you need to map it to C::
subst C: D:\
Default location¶
Suitest requires the Target Manager Server to be placed in its default location.
Default location: C:\Program Files (x86)\SCE\ORBIS\Tools\Target Manager Server\bin
If it is not found in the default location, then there is a fallback location.
Fallback location: C:\PlayStation4TMS
Therefore, if you do not have the SDK installed in its default location, you must create a symbolic link
into fallback path using
mklink.
mklink /d C:\PlayStation4TMS YOUR_LOCATION
For example:
mklink /d C:\PlayStation4TMS "X:\Cookie Monster\PlayStation\SCE\ORBIS\Tools\Target Manager Server\bin"