PlayStation 4 - Troubleshooting¶
If you cannot find the solution to your problem in the troubleshooting section, please contact us.
Restart SuitestDrive after applying any fixes to allow changes to take effect.
.NET Framework not installed¶
To be able to add the PlayStation 4 console to Suitest you will need to have .NET Framework 4.7 (or newer) installed on the Windows 10 computer which is running SuitestDrive and controlling the console via the USB - CEC Adapter.
PlayStation SDK not installed¶
To be able to add the PlayStation 4 console to Suitest you will need to have the PlayStation SDK Manager and Target Manager Server installed. If you are unsure how to do so, please consult the Sony developer documentation which will provide you will all the details. Please also make sure that it is installed on the computer running SuitestDrive and controlling the console via the USB - CEC Adapter.
PlayStation 4 is unresponsive to the virtual remote control¶
If you find that the PlayStation stops receiving inputs from the virtual remote control or test editor.
To solve the issue, try the following:
- Verify that the USB - CEC Adapter is correctly connected to the devices.
- Unplug then plug back in the USB - CEC Adapter to Windows 10 computer.
- On the Windows 10 computer, make sure that the USB - CEC adapter is recognized in Device Manager.
- Restart the Windows 10 computer if all above steps fail.